8 Customer Service + Health Care Tips + Pod31: C. Levy’s Book Art

A happy elderly one-eyed black labrador dog at a lake by blakeverdoornphoto.com for unsplash.com

Book Art by Cecilia Levy Happiness Between Tails

#Books #FineArt #Recycling #Reading #Sculpture #Sweden What do books mean to you? For Swedish artist Cecilia Levy, the narrative of old unwanted books can be forms waiting to be discovered. Share your thoughts, experiences, and questions by recording them on my Anchor by Spotify page — or comment at HappinessBetweenTails.com — or email me. Like what you hear? Buy me a coffee. Time Stamps (where segments begin): HBT introduction Intro to today’s topic and guest 1:05 Book Art by Cecilia Levy My question for you HBT outro Links used for the HBT blog post of this episode: Original blog post for this episode at Happiness Between Tails. Cecilia Levy's site Stockholm's New Karolinska University Hospital, NKS, where Cecilia’s public art commission, "In Fusion – Contemplation Pieces," was installed. Here's a video of Cecilia at work. Photos & a video available at the HBT post for this show: Video and a photo of Cecilia Levy, artist, working in her studio. “Companion,” teacup and strainer, 2018. “Longing," mocha set, 2020. “Chapter One,” thistle, 2015. “Hobo – Homeward Bound,” boots, 2012. “Coltsfoot and Artichoke,” medicinal plants for a public commission, 2017. — This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app — Send in a voice message: https://anchor.fm/depe9/message Support this podcast: https://anchor.fm/depe9/support

Click H-E-R-E for my podcast page at AnchorFM. This week’s show is the audio version of the HBT blog post, “Book Art by Cecilia Levy.”

At the Happiness Between Tails podcast page, you’ll also find links to subscribe, hear, and share it via most any platform, from Spotify and Apple Podcasts, to Google Podcasts and Pocket Casts, along with RadioPublic and Castbox and Stitcher and more, plus an RSS feed. Check out the full list of 50+ places.

Are you a creative novelist like me or work at anything else for which there’s never enough time? For too many people, precious moments are squandered ironing out business issues with health care agencies, stores, and all manner of institutions. The one silver lining is that any time a consumer fights for fairness, it helps everyone.

Here are some of the things that worked for me when health insurance woes added to the chaos of when I had cancer and when I injured my knee. If you’re covered through your employer, their personnel department is your mediator. The rest of us must slug it out on our own.

Before listing some of the tactics I’ve gathered that be used anywhere and with any type of business, I owe great thanks to Obamacare. Here in California it’s implemented as Covered California (Obamacare’s official name is the Patient Protection and Affordable Care Act (PPACA), or the Affordable Care Act (ACA) for short.) Thanks to ObamaCare, it is illegal for insurance companies to discriminate against gender and pre-existing conditions other than tobacco use. Best of all, it ensures everyone is covered.

Note to Californians: Most know Covered California subsidizes health insurance for individuals with low incomes. (Medi-Cal helps those with zero income.) Few are aware it can broker for anyone. They’re a formidable mediator with excellent customer service! Thanks to them, it was a heck of a lot easier to work out my insurance problems.

  1. Above all else, stay solution-oriented and tenacious.
  2. Be emphatic about what you need and why. Make sure they know how important this is to you. Don’t settle for their doing what’s easiest for themselves.
  3. Telephoning in addition to emailing can give more immediate and thorough results. Phone when they’re least busy: early on weekdays or after 7pm. Forget about weekends. Even if they’re open, they’re likely super busy and their decision-makers are off-duty.
  4. Don’t waste time. Again, telephoning and not leaving things to all simply to email is the most effective. When using the phone, the moment they start to give you the runaround, ask to speak to their supervisor. If they’re totally obtuse, hang up and redial so you might encounter someone better. Later, be sure to fill out an online grievance form.
  5. If a grievance is not rectified within 30 days, it’s easy to file a lawsuit with the state. To learn how to do this without having to pay a private lawyer, google “how to file a consumer lawsuit.” In the case of health insurance, your broker can advise you.
  6. Don’t take things personally. Stay focused. For everyone but you, it’s just business.
  7. Refuse “No.”
  8. Keep notes regarding: A) who you spoke with, B) number you dialed, date, and time of day, C) a transaction case ID number, ticket number, or whatever identifier they use for your interaction.

For interacting with a doctor, Kaiser Permanente offers great advice. In short, start by researching for like-minded physicians, then communicate assertively with notes and questions. Bringing a family member or patient advocate can help.

Doctors strive to be reassuring, but if they don’t seem concerned enough, use “CUS” by stating:

  • C: I’m Concerned.
  • U: I’m Uncomfortable with your diagnosis.
  • S: My top priority is my Safety.

Also, it never hurts to get a second opinion.

Good luck! I’m rooting for you — it’ll help all of us.

Sun rays through forest trees by unsplash.com blakeverdoorn.com
Sun rays through forest trees by unsplash.com blakeverdoorn.com

How do you get better service?

Blog Tips, Free Mind Body Apps, 1st Youtube Ever by da-AL

Juggling writing my novels, blogging, and daily life is a huge challenge. This week I (sort of) chunked the task of researching the business end of blogging. That voyage into Google-ville unearthed a meandering myriad of fascinating stuff worth sharing with you…

This Aboriginal woman of Australia’s NPY region may be listening to Smiling Mind’s free meditation app in English or Pitjantjatjara or Ngaanyatjarra!

Blogging: In most any timezone, folks check their social media on weekdays, around lunchtime. According to these statistics gathered by Sprout Social, most of us bloggers are wisest to post mid-week, mid-morning. Forget about posting on weekends.

Social media: Trendwatchers at Pew Research Center report that everyone everywhere is increasing their social media engagement. Among all ages, Facebook is used most and most frequently, with Youtube gaining behind them.

Mind: “The greatest gift you can give to people is your full attention,” according to the Australian guy on Smiling Mind. Meditation, mindfulness, stress relief, call it what you will — everyone tells us we need it. Smiling Mind coaches us to do just that, in English and even in Aboriginal languages! — no credit card required to upload it and use its free version indefinitely!

Body: Mindfulness can help us stay fit — MyFitnessPal tracks and calculates our eating, nutrition, and activity. No credit card required to use its gratis edition forever.

1st YouTube: Ever wonder about it? Ta-da! Here it is, originally uploaded on April 23, 2005…

Anti-Viral Dog: Crisis brings out the worst — and the best! — in us, like how whoever kindly made this video wanted us to smile…

What are your best blogging hacks and fave truly free apps?

Self-Publishing Gets Easier by Ashley L. Peterson

Photo of Ashley L. Peterson's guinea pig, Peanut, sitting at a laptop.
Ashley L. Peterson’s guinea pig, Peanut, is a great help when it comes to self-publishing!

Note: here’s an audio version of this post.

From any angle, writing a book is a huge undertaking — and then when it comes to publishing, that’s even huger, whether through the traditional route or by self-publishing. While I struggle to complete my novels while building an author platform, Mental health nurse/blogger/author Ashley L. Peterson of Vancouver, Canada, has put out several books!

She first visited HBT here — and now she’s back with a new book and more self-publishing advice!…

Ashley’s favorite photo of herself with one of her adorable little ones!

“Self-Publishing: It Gets Easier” by Ashley Peterson

I remember how overwhelming it was when I published my first book. I felt like I had no idea what I was doing, and I was just flying by the seat of my pants. I had no idea what to expect when the book was released.

My second book was released 7 months later. I felt much more prepared, but then tossed in the new challenge of selling on sites other than Amazon, including my own website. There were also some hiccups; it felt like forever before Amazon accepted the file for my paperback, which turned out to be because there was a special character that it didn’t recognize and therefore didn’t accept. The biggest problem was my paperback cover; it wasn’t showing up on the Amazon listing as the same colour in the cover file I’d uploaded. I spent a whole lot of time trying to get that sorted out,

Now with my third book, I’m a lot more relaxed about the whole process. Sure, formatting and converting file types is still frustrating; I don’t think that would change even if I’d published a whole bookstore. Overall, though, I’m much more at ease. I feel a sense of mastery that I know how to do this – a very different feeling from the first time around.

I’m a huge list person, and my book launch lists are nicely fine-tuned. I’ve got all the steps laid out, so I can just do things without having to think about them.

While the learning curve is steep and self-publishing can be daunting, it gets easier – really. And if you’re thinking about self-publishing, dive right on in; the water’s warm.

Details on my new book Managing the Depression Puzzle can be found here.

What’s your experience with publishing and building a platform?

I’m featured on Mike and the Gang’s blog!

We bloggers are a friendly lot. If we’re extra fortunate, we’ll meet an entire family of charming of bloggers at the same site!

Such is the case with Mike and the Gang. Recently they wrote a post for Happiness Between Tails to help readers understand a bit about dissociative identity disorder.

Now they’ve touched my heart by publishing about me on their OurDiDJourney site — click here to read it!

On the whole, what’s your experience been with bloggers?…

Guest Blog Post: dissociative identity disorder by Mike (And the gang)

Disclaimer: I know virtually nothing about Dissociative identity disorder (DiD). How about you?

Thanks to Mike and his inner family’s courageous blog (which includes informative posts like this), I’ve gratefully gained a bit of awareness. Perhaps you, dear reader, will take the time to learn too…

Mike (And the gang) blog from the Northeast U.S.. They say of their site: “We live with Dissociative Identity Disorder. We are a close-knit family system whose mission is to educate and entertain others about the reality of what it means to live with DiD. We invite you to our website and to learn more about us! You can interact us with there, as well, if you like. Most in our family love making new friends.”

According to them, “…every human on Earth has multiple personalities. We all talk to ourselves; Have internal dialogues.”

In trying to understand, I asked what they thought of this mainstream online definition of DiD. They answered, “The descriptions of DiD are always…”Sterile.” Describing DiD from a medical perspective is completely different from the subjective experiencing of it. While science claims that alters are defense mechanisms, living with alters and becoming them – they aren’t defense mechanisms. They are individuals with their own thoughts, feelings, agendas, and disposition(s). It’s much more complicated and delicate than what’s being described in medically sterile terms….1% of the population? We would say those numbers are wrong, a bit high. Many people who claim to have DiD are actually misdiagnosed by doctors who don’t understand the disorder. Also, many therapists will erroneously suggest DiD or alters to a patient.”

Mike (And the gang)’s daughter, Katy Mae, describes the experience of a dominant split, “which can be a terrifying and mystifying experience to have,” here…

Image by Mike (And the gang) of Kayleigh with her pigtails in.

“Streetlights” by Katy Mae

Streetlights pass but time stands still; Mouths move but with no sound,

There are no longer, my memories, to hold on to; Disappeared in the night.

Not able to shiver, not able to cry,

This night is different but there have been many like it.

A blank stare, a whisper in the night,

lights pass in the night; Mouths move but there aren’t words -Just noise.

Who are we now, with no destination; no place to call home,

red lights pass in a blur; my own comfort to a place unknown.

There are no longer dreams, no more nightmares in this place

memories slip away while faster cars pass.

Who are we now and why must we go,

another stop away from nowhere.

The radio plays, my favorite song whose title I can’t recall,

not that it matters; My former life is now gone.

Replaced with a ghost whose name no one knows,

There’s no time to breathe, no time to whisper for help.

No longer awake, no longer asleep; Who are we now?

life, oh life, it comes to a halt while I still breathe.

Where are we now; I’ve forgotten my name again,

remember it, whoever I become; Whom I fear the most.

No one to hug as we travel alone in our world; This cold, lonely place,

still someone speaks; Still, just noise and static.

I’d rather stare ahead and forget who I am becoming,

please don’t stop; The passing lights are an illusion of escape.

Who are we now and where are we going; your voice has changed,

the sun is rising and I can’t remember my name,

How did I end up in this cold dark car,

and why with you; Who are you?

Guest Post: 10 Harmless Things Said That Hurt by Uncustomary Housewife

Photo from Uncustomary Housewife

I admit it — I suffer from foot-in-mouth disease. Fortunately, Uncustomary Housewife offers help from anyone who shares my predicament…

Uncustomary Housewife

I’m letting my heart spill out through my keyboard… metaphorically, of course, and I’m offering it all to you. Today, I’m going to talk about my mental health. This is something that I’ve worked to conceal for a long time, mostly because of the negative stigma attached to mental illness. I’m sharing for two main reasons; (1) to educate people, and (2) to show people like me that they are not alone.

For the record: I’m living with Bipolar Disorder and Obsessive Compulsive Disorder… In this post I’m sharing 10 “harmless things” that people have said to me that actually cause me a great deal of pain. I’m also sharing how they make me feel, and why, while giving you an inside look at my life.

So, these are the things I wish you wouldn’t say to me;

“You don’t look like you have a mental illness.”
More commonly stated as…

View original post 3,306 more words

Guest Blog Post: No Single Word Have Spoken I This Day by Ana Daksina

Cropped black and white photo of man with a bird in his mouth by Ryan McGuire of Gratisography
This is by Ryan McGuire of Gratisography

Listening requires attention and openness. Poet Ana Daksina reminds us how silence allows us to hear the beating of our own hearts…

** DEAR READERS, PLEASE NOTE ** I pay WordPress not to display advertising on my site. In the case of guest bloggers, if you click forward to their websites, be aware that I am neither directly associated with them, nor the ads there. ** ALSO ** When you see ‘amazing’ offers on the internet, rest assured that they are scams. For instance, of late I’ve encountered a quite slick one that purports that one has randomly won money from Google. Don’t allow yourself to be enticed into revealing information to strangers.

Timeless Classics

*****

Today I spoken have no single word
Nor have one spoken by another heard

Today I listened to a sighing breeze
Wistfully stroke the branches of the trees

Perhaps for the first time I fully heard
The language in the singing of a bird

Mid lovely silence, oh, so quietly
My Muses whispered many dreams to me

Today no single word hath passed my lips
Came seven poems from my fingertips

View original post

Happy Un-Holidays by da-AL

Still from John Water's film, "Female Trouble"

Not feeling holiday cheerful? Don’t despair — holidays are merely dates on the calendar. Before you know it, they’ll be over and done with.

Here’s confirmation that Xmas isn’t always merry — but life can still be funny or at least interesting. The Davenport family holidays, as realized by John Waters, the king cult film-making, with the help of Devine who departed from us far too soon…

Are you feeling holiday-ish?

How’s your public library? by da-AL

How often do you use the public library nearest to you? Books are heaven to me (I’m in the middle of writing two novels!) — but here in Los Angeles, they’re not the only reason to I love them.

Photo of spaniel dog with his nose in a book, reading.
Photo by 2Photo Pots on Unsplash

  1. Any California resident can get a Los Angeles County Public Library card.
  2. All services are entirely free!
  3. Visitors can browse, and cardholders can borrow in-person or order online — materials from hard copies, audiobooks, magazines, music, movies, and more — to downloadable ones.
  4. Los Angeles County has nearly 100 libraries, including bookmobiles. Free of charge, they’ll deliver books from one site to another.
  5. Physically challenged people can have items delivered.
  6. Vocational and fun classes are available online and at their facilities — many online ones engage real teachers.
  7. There’s live online homework tutoring.
  8. Job seekers and business owners have lots of resources.
  9. Enjoy fun events — music, crafts, reading, and workshops.
  10. Over the summer, kids get free lunches.
  11. Lonely or just want to be cozy and quiet? Come on in!
  12. Meeting spaces can be used by groups and tutors.
  13. Get help obtaining a high school diploma.
  14. Wifi, computers, and printers are complimentary. Photocopying fees are nominal.

Photo of spaniel dog with his nose in a book, reading.
Photo by 2Photo Pots on Unsplash

Share about your public library and share this post…

Let’s Make Every Week Banned Books Week! by da-AL

Persepolis is discussed by a UK teen on youtube video about Banned Book Week.

Does the threat of a book being banned ensure that it’s among the finest books written? Check out the fantastic examples cited by the smart folks in this 29-second video (and pat yourself on the back if you smile when “To Kill a Mockingbird” by Harper Lee is discussed — *see end of this post for why)…

Banned Book Week needs to be every week of the year! Started in the U.S., the now international event has been honored every last week of September since 1982.

* Whereas the girl in the video remembers the story as happening in South America during the 1920s, here’s how Wikipedia tells it: “The story takes place during three years (1933–35) of the Great Depression in the fictional “tired old town” of Maycomb, Alabama, the seat of Maycomb County.”

Once my novels-in-progress are published, I hope they’re not banned! How many potentially banned books have you read?